PATIENT FEATURES
AND SERVICES
A Patient-Facing Overview of the HahuCare Healthcare Platform
1. Introduction
HahuCare is a digital healthcare platform designed to help patients discover healthcare providers, access services, manage appointments and payments, obtain telehealth services, and engage with participating healthcare facilities through a single account. The platform connects patients with partner clinics and healthcare professionals and supports access through mobile applications and the web.
2. Cross-Platform Access
Patients can access HahuCare through its web application and mobile applications for both iOS and Android devices. This cross-platform approach enables patients to use the platform through the device that is most convenient for them.
3. Discover Clinics, Doctors, and Healthcare Services
HahuCare provides search and browsing tools that help patients identify suitable healthcare facilities, professionals, and services.
Search: Search for clinics, doctors, and healthcare services available on the HahuCare platform.
Specialties and categories: Browse healthcare services by specialty or category to help identify the type of care needed.
Service listings and sorting: View available services and sort or filter listings by clinic, price, and category.
Clinic listings and sorting: Explore participating clinics and organize clinic listings by available services or alphabetical order.
Doctor listings and sorting: Explore doctor profiles and organize listings by clinic, service, or rating.
4. Quick Booking and Appointment Management
Quick booking: Use the quick booking form to make a booking through the app with fewer steps.
Book healthcare services: Book available services offered by participating healthcare facilities and professionals.
Track booking status: View the status of a booking through the HahuCare platform.
Appointment cancellation: Cancel appointments subject to the applicable cancellation terms and conditions. Any relevant cancellation requirements or charges are governed by those terms.
5. Payments and Patient Fees
Patients can pay applicable booking fees and service fees through the payment options made available on HahuCare. At healthcare facilities partnered with HahuCare, patients are not charged a separate patient registration fee by the facility under the stated HahuCare arrangement. Patients pay the applicable booking fee through the HahuCare platform. Any clinical service fees that apply should be reviewed in the service listing and confirmed with the relevant provider.
6. Telehealth Services
Patients can access online telehealth services through HahuCare where the service is offered by a participating healthcare professional. Availability, appointment arrangements, and applicable fees depend on the service and provider.
7. Access to Medical Records
Patients can access their medical records associated with participating HahuCare healthcare facilities through their HahuCare account. This is intended to make relevant patient records available in one place rather than requiring patients to manage separate accounts at each participating facility. Access remains subject to record availability, appropriate account verification, and applicable privacy and access controls.
8. Patient Support and Incident Reporting
Incident reporting: Report an incident experienced during the course of receiving healthcare services through the platform.
Incident tracking: Follow the status of a submitted incident report through HahuCare.
Call-center support: Contact the HahuCare call center by calling 6670 for assistance, help, and support.
Frequently Asked Questions: Consult the FAQ section for answers to common questions about using HahuCare and its services.
9. Ratings, Feedback, and Patient Experience
Patients can rate and provide feedback about doctors and clinics they have encountered through HahuCare. These features give patients a way to share their experiences and help other users make informed choices. HahuCare may also display patient testimonials as part of its platform information.
10. Platform Information and Trusted Partners
Patient testimonials: Read testimonials published on the platform to learn about other patients’ reported experiences.
Trusted partners: View information about HahuCare’s trusted partners.
Medical articles and blogs: Read health-related articles and blog posts published or made available through HahuCare for general information and awareness.
11. Language Preferences
Patients can use HahuCare in their preferred supported language. The platform’s listed language options are:
English
Amharic
Afaan Oromo
Somali
Tigrigna
12. Important Patient Notes
The availability of clinics, doctors, services, telehealth, and medical records depends on participating providers and the information they make available through HahuCare.
Patients should review service details, prices, appointment information, and applicable terms before confirming a booking or making a payment.
Appointment cancellations are subject to HahuCare’s applicable cancellation terms and conditions.
Medical articles and blogs are intended for general information and do not replace an individual consultation with a qualified healthcare professional.
For urgent or emergency medical needs, patients should contact the appropriate local emergency service or seek immediate care rather than relying on routine platform support.
13. Summary
HahuCare brings healthcare discovery, booking, payment, telehealth, medical-record access, patient support, and feedback tools together in one digital platform. Through its web and mobile applications, HahuCare aims to make it easier for patients to find participating healthcare providers, arrange care, and manage key parts of their healthcare journey.